FREQUENTLY ASKED QUESTIONS

Usually no more than one business day.

BoPoolen’s administrative staff only work on weekdays. If you created or edited an ad over the weekend or after office hours, please be patient knowing that we will not be able to process your ad until the following Monday or the following day during office hours at the earliest.

BoPoolen reviews all ads for available housing before they are published to ensure that the terms are reasonable. It is important to us to make sure that all housing arranged by us is safe and secure to Lund's students.
If changes are made to an ad on the website, the ad must be approved again before it can be published.
BoPoolen’s administrative staff only work on weekdays. If you created or edited an ad over the weekend or after office hours, please be patient knowing that we will not be able to process your ad until the following Monday or the following day during office hours at the earliest.

Before an ad is approved, we want to make sure that there is a connection between the advertiser and the address. If you are not registered at the address in question, you will need to verify your connection to the address by sending us a copy of your lease, contract of sale or other similar document.

You can always publish a looking-for–housing ad as well as view available housing ads. If you’re thinking of renting out yourself, just get in touch with BoPoolen and we will help you publish your ad.

Once you have logged into your profile, you can create an alert under ‘My subscriptions’ and receive an email as soon as an ad is published on the BoPoolen website that matches your housing search.

Once you have logged into your profile, create an alert by ticking the boxes for what you are looking for, and click on ‘Subscribe to above selection’.

To unsubscribe from an alert, uncheck all the boxes and click on ‘Update your subscription’ below.

In order to change which alerts you receive, untick the boxes of all alternatives that you are no longer interested in or possibly extend your alerts by selecting more alternatives. Click on ‘Update your subscription below.

Here you can save the ads that you like and are interested in. Only those that are still current/available will be displayed.

1. Make sure you are logged in
2. Go to the ad you like and want to save
3. Click on ‘Save ad’ (the button with a star)
4. The ad is now saved and can be found under your favourites

Only ads that are still current/available will be displayed here. If the ad is no longer visible it means that it is no longer on the website. The advertiser has chosen to remove the ad.

At the bottom of the user’s profile you can leave a review about that user.

If the ad has been removed you can contact BoPoolen by e-mail to get a link to the profile you want to review. E-mail: bopoolen@lus.lu.se

BoPoolen will screen and approve all reviews before they are published on the website and become visible to all users.

BoPoolen needs to approve all reviews before they are published. Therefore, reviews do not become visible right away.

BoPoolen’s administrative staff only work on weekdays. If you wrote a review over the weekend or after office hours, please be patient knowing that we will not be able to process your review until the following Monday or the following day during office hours at the earliest.

You cannot delete reviews yourself, but please contact us at BoPoolen and we will help you.