FREQUENTLY ASKED QUESTIONS

Review of ads

How long will it take for my ad to be published?

Usually no more than one business day. BoPoolen’s administrative staff only work on weekdays. If you created or edited an ad over the weekend or after office hours, please be patient knowing that we will not be able to process your ad until the following Monday or the following day during office hours at the earliest.

Why isn’t my ad visible?

BoPoolen reviews all ads for available housing before they are published to ensure that the terms are reasonable. We work to ensure that all housing advertised on our website is safe and secure.
If changes are made to an ad on the website, the ad must be approved again before it can be published.
BoPoolen’s administrative staff only work on weekdays. If you created or edited an ad over the weekend or after office hours, please be patient knowing that we will not be able to process your ad until the following Monday or the following day during office hours at the earliest.

What happens if I am not registered at the address?

Before an ad is approved, we want to make sure that there is a connection between the advertiser and the address. If you are not registered on the address in question, you will need to verify your connection to the address by sending us a copy of your lease, contract of purchase or other similar document.

What do I do if I don’t have a Swedish personal identity number?

You can always publish an ad that you're looking for housing, as well as view available housing ads. If you’re thinking reabout renting out yourself, just get in touch with BoPoolen and we will help you to publish your ad.

Other functions

How does ”My subscriptions” work?

Once you have logged into your profile, you can create an alert under ‘My subscriptions’ and receive an email as soon as an ad is published on the BoPoolen website that matches your housing search.

How do I create a subscription?

Once you have logged into your profile, create an alert by ticking the boxes for what you are looking for, and click on ‘Subscribe to above selection’.

How do I unsubscribe from a subscription?

To unsubscribe from an alert, uncheck all the boxes and click ‘Update your subscription’ below.

How can I change my subscription?

In order to change which alerts you receive, untick the boxes of all alternatives that you are no longer interested in or possibly extend your alerts by selecting more alternatives. Click on ‘Update your subscription" below.

How does ‘My favourites’ work?

Here you can save the ads that you like and are interested in. Only those that are still available will be displayed.

How can I save an ad under ‘My favourites’?

  1. Make sure you are logged in
  2. Go to the ad you like and want to save
  3. Click on ‘Save ad’ (the button with a star)
  4. The ad is now saved and can be found under your favourites

Why can’t I find an ad I had saved under ‘My favourites’?

Only ads that are still published will be displayed here. If the ad is no longer visible it means that it is no longer active on the website. The advertiser has chosen to remove the ad.

How can I leave a review about another user?

At the bottom of the user’s profile you can leave a review about that user.If the ad has been removed you can contact BoPoolen by e-mail to get a link to the profile you want to review. E-mail: bopoolen@lus.lu.se BoPoolen will screen and approve all reviews before they are published on the website and become visible to all users.

Why can’t I find the review I wrote?

BoPoolen needs to approve all reviews before they are published. Therefore, reviews do not become visible right away. BoPoolen’s administrative staff only work on weekdays. If you wrote a review over the weekend or after office hours, please be patient knowing that we will not be able to process your review until the following Monday or the following day during office hours at the earliest.

How can I delete a review on my page?

You cannot delete reviews yourself, but you can always contact BoPoolen for help.

 

Please don't hesitate to contact us if you didn't find an answer to your question, we're always happy to assist!